In the event that a student experiences that they have been wronged or otherwise unfairly treated by a staff or faculty member on or off of school grounds, students are encouraged to report their concern to an Academy Leader and/ or the Head of School. Students will be asked to submit a formal complaint in writing to their Academy Leader and/ or Head of School. This grievance will be investigated by the Academy Leader and/ or Head of School who will conduct the necessary follow up actions needed including contacting parents/ guardians, notifying the authorities and conducting restorative actions where possible. There may be a mediation process held by the Academy Leader and/or Head of School or their designee between the student and staff or faculty member if determined necessary and relevant. A summary of the event may be added to the file of the student and staff/ faculty member in question.